Senior Health Insurance Program

The Senior Health Insurance Information Program (SHIIP) stands as a valuable, no-cost resource provided by the Indiana Department of Insurance (IDOI), offering confidential support to seniors and Medicare beneficiaries grappling with the intricacies of insurance documentation, policies, and procedures. Our dedicated counselors, trained, certified, and experienced volunteers fluent in both English and Spanish, are committed to providing unbiased assistance, devoid of any affiliations with insurance companies. Motivated solely by a desire to serve, they generously donate their time and expertise to address seniors’ inquiries and apprehensions regarding health insurance.

Our counselors offer a spectrum of services, including:

• Addressing queries regarding Medicare, Medicare HMOs, Medicare supplement insurance, Medicaid, long-term insurance, and the Indiana long-term care program.
• Assisting in comprehending Medicare correspondences and organizing Medicare records.
• Educating on the protocol for filing Medicare claims and navigating the appeals process for Medicare decisions.
• Facilitating a personalized assessment of your healthcare needs to facilitate informed decision-making regarding insurance coverage.
• Illuminating your entitlements as a Medicare beneficiary or health insurance policyholder.
• Guiding you through the process of evaluating available Medicare supplement and long-term care insurance policies.
• Equipping you with additional resources such as brochures, a self-assessment guide for long-term insurance, and an up-to-date roster of insurance companies offering Medicare supplement or long-term insurance policies approved for sale in the state, alongside policies compliant with the Indiana long-term care program.
• Arranging for informative community education presentations tailored to the needs of your group or organization.

At SHIIP, we are dedicated to empowering seniors with the knowledge and support necessary to navigate the complex landscape of health insurance confidently.